![]() If you need help with this process, review this IPVM Basic Networking Tutorial on using manufacturer's camera discovery utilities, pinging cameras and setting your PC's IP address to be on the same network as the camera.ģ. If you are receiving proper connection replies, use a web browser or the manufacturer's discovery utility to connect to the camera. There can be many reasons for that, the most basic being that the camera and the computer are on different networks or subnets. For example, if your camera's address is 192.168.2.150, use "ping 192.168.2.150 -t" at the command prompt, if you receive "Destination Host Unreachable" or "Request Timed Out" replies that means you are not connecting to the camera via the network. Ping the camera and discover it: Type " cmd " into the Windows search box to open a DOS command prompt and the use the "ping" command to see if you can connect to the camera. This step is the least difficult and cheapest to perform, one only has to remove power, wait 10 or 15 seconds, and then restore power.Ģ. Simply restarting the camera gives the chance for cache to flush, settings to recalibrate, and connections to be renegotiated. Reboot the camera: Some consider the 'Golden Rule' of IT troubleshooting to first reboot the device before proceeding. In this note, we detail the Top 10 basic troubleshooting tips for IP camera connections.ġ. Every technician should have a few basic troubleshooting techniques up their sleeve to get IP cameras online and working. As IP video matures, the technology gets easier to configure, but it is still far from "plug and play". Despite everything looking correct, it can still take some extra effort to bring IP cameras up and operational. ![]() If there is a discovery tool that you would like added to this report please comment below or email with the details.Troubleshooting IP cameras can be tricky and frustrating. While this reports covers 41 manufacturers, it is not an exhaustive list. Although it does not provide the full functionality of Axis Camera Management the installer is only 0.98MB compared to 111MB.īelow is an image of Axis Camera Management, note the many options for configuration and management across the top, including bulk configuration, firmware updates, etc., not found in the IP Utility. Note that there are very options, just basic locating / addressing. In the image below Axis IP Utility is shown. Hikvision Tools (advanced) and Axis IP Utility (basic) vs. ![]() This varies from manufacturer to manufacturer, and some manufacturers provide both basic and advanced apps examples of this are Hikvision's SADP (basic) vs. Some provide basic utility such as discovery and addressing of equipment, while others provide more sophisticated features like camera management, bulk configuration, firmware updates, logging, and more. Manufacturer discovery tools provide varying levels of functionality. Below, Hikvision SADP detects an LTS branded cameras (called out in red). It is also typically safe to use original manufacturer discovery tools on OEM brands.įor example, Hikvision SADP will find LTS, Trendnet, W Box, as well as other OEM brands. Most OEMs use relabeled discovery tools, so most will generally discover other OEMs. Vicon / IQEye: Surveyor MKII Discovery Tool / IQ Finder.SnapAV: Luma Utility / Visualint IP Finder.LTS: Platinum IP Portal / Platinum Toolset.Hanwha / Samsung: Wisenet Device Manager.Canon: Canon Camera Management Tool (CCMT).Bosch: IP Helper / Configuration Manager.Axis: Axis IP Utility / Axis Camera Management.In this directory report we list ~40 surveillance manufacturers that have proprietary network device discovery tools along with links to the location for download. In another report, we discussed agnostic IP Scanners for Video Surveillance. ![]() Locating the IP address of a DHCP client or factory defaulted device on a network is often a difficult task.
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